Premium advertising purchases
Premium advertising purchases provide time-limited marketplace features and exposure for the period displayed at checkout. Once a Premium campaign has been activated and advertising exposure has begun, amounts already earned for that advertising period may not be refundable except where required by law.
Before activation
If payment was made but a Premium campaign has not yet been activated, contact us promptly. We will review the payment and campaign status before deciding whether cancellation or a refund can be processed.
Duplicate or incorrect payments
If you believe you made a duplicate payment or paid an incorrect amount, contact us with the invoice number and payment reference so we can investigate.
Rejected advertisements
If a paid advertisement cannot be approved, we may offer correction, replacement advertising time, account credit or a refund depending on the circumstances and applicable law.
Consumer rights
Nothing in this policy removes rights that cannot lawfully be excluded under South African law.
How to request help
Contact BlitzBoom Marketplace using the official email or phone details and include the relevant invoice or campaign reference.
Contact and privacy requests
Questions about these documents, personal information, access requests or complaints can be sent to our designated privacy contact.
- Business
- BlitzBoom Marketplace
If you are not satisfied with how a POPIA matter is handled, you may also approach South Africa's Information Regulator using the Regulator's current official channels.